NOVA

At Ruqi Medical Wear, we want you to be completely satisfied with your purchase. If your order isn't the right fit, you can request a return or exchange within 14 days of receiving your order.

Exchange Policy

You can request an exchange within 14 days of receiving your order.

To be eligible for an exchange:

• The item must be unused and unworn.
• The item must be in its original condition.
• All original tags and packaging must be intact.
• The item must not have any stains, damage, alterations, or signs of washing.
• The exchange request must be submitted within 14 days of delivery.

Exchanges are subject to product availability. If the requested size or item is unavailable, our customer service team will help you choose an available alternative.

Return Policy

You can request a return within 14 days of receiving your order, provided that the product meets our return conditions.

Returned items must:

• Be unused and unworn.
• Remain in their original condition.
• Have all original tags and packaging.
• Be free from stains, damage, washing, ironing, or alterations.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team within 14 days of receiving your order.

Please include:

• Your order number
• The item you would like to return or exchange
• The reason for your request
• For exchanges, the preferred size or replacement item

Our team will review your request and provide you with the next steps.

Important Notes

• Items must be returned in their original condition.
• We recommend checking the size guide before placing your order.
• Products that have been worn, washed, damaged, or altered may not be eligible for return or exchange.
• Return and exchange shipping fees may apply depending on the reason for the request.
• Refunds, when applicable, will be processed according to the original payment method and the applicable refund procedure.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the item, and our team will assist you with the appropriate solution.

Need Help?

For any questions regarding returns or exchanges, please contact our customer service team.

Ruqi Medical Wear
We’re here to make your shopping experience simple and easy.